Shipping policy

Xclusive Performance Shipping Policy

Last Updated: June 26, 2025

Thank you for choosing Xclusive Performance. We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below:

1. Processing Time

  • Orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays) after full payment is received.

  • Custom or high-demand items may require additional processing time.

2. Shipping Rates & Delivery Estimates

  • Shipping charges will be calculated and displayed at checkout.

  • Delivery times vary based on the shipping method selected and destination.

3. Order Confirmation & Tracking

  • Once your order is placed, you’ll receive a confirmation email with your order details.

  • When your order ships, a follow-up email with tracking information will be sent.

4. Domestic Shipping

  • We currently ship throughout the United States and Canada.

  • Standard delivery typically takes 2–5 business days.

5. Correct Address Responsibility

  • Customers are responsible for entering the correct shipping address at checkout.

  • Please double-check your details to avoid delivery delays or lost packages.

6. Returned Packages

  • If a package is returned due to an incorrect or incomplete address, reshipping costs will be the customer’s responsibility.

  • If we receive a returned package due to an incorrect address, refusal, or non-collection, we will attempt to contact you for reshipment.

  • If no response is received within 30 days, the order will not be reshipped and no refund will be issued.

7. Lost, Stolen, or Damaged Packages

  • Xclusive Performance is not liable for packages that are lost, stolen, or damaged once they have been handed over to the shipping carrier.

  • For damaged shipments, please contact the carrier or our support team immediately.

8. Returns & Exchanges

  • Please refer to our Refund Policy for details on returns, exchanges, and eligibility.

9. Shipping Delays

  • We are not responsible for delays caused by weather, natural disasters, carrier issues, or other unforeseen events beyond our control.

10. Contact Us

For questions or concerns regarding your shipment, please email us at:
sales@xclusiveperformance.com

Note: This policy is subject to change without notice. Please check back for updates.
Thank you for supporting Xclusive Performance.